Frequently Asked Questions
Everything you need to know about your Kobo Clara BW experience.
What makes the Kobo Clara BW different from previous models?
The Kobo Clara BW features the latest E Ink Carta 1300 touchscreen, providing faster page turns and deeper contrast, along with full IPX8 waterproof protection and Bluetooth wireless technology for audiobooks.
Is the Kobo Clara BW waterproof?
Yes, it is rated IPX8, meaning it is waterproof for up to 60 minutes in up to 2 meters of water, making it perfect for reading by the pool or in the bath.
How long does the battery last on a single charge?
A single charge can last up to several weeks based on 30 minutes of reading per day with the front light at 10% brightness and wireless features turned off.
What is your shipping policy for electronic devices?
We offer free standard shipping on all Kobo Clara BW orders. Orders are typically processed within 1-2 business days and delivered within 3-5 business days depending on your location.
What is the return policy if I am not satisfied?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your device, you can return it in its original packaging for a full refund or exchange.
Does the device come with a warranty?
Yes, the Kobo Clara BW includes a 1-year limited warranty that covers any manufacturing defects in materials or workmanship under normal consumer use.